Frequently Asked Questions
Everything you need to know about shopping with SES Direct
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At SES Direct, we are committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyester, and low-impact dyes to reduce our environmental footprint.